We will not accept liability for any misuse or improper installation of any products sold. It is the buyer's obligation to know how to properly install all items purchased. Buyer's who find a better deal or want/find an original Harley-Davidson Tour Pack and have a case of buyer's remorse please be honest about your situation. We have had a few buyer's who found a better deal, have stated that fact and then claim to be dissatisfied with the product. If items arrive damaged that are caused in transit the buyer will need to file an insurance claim against the carrier for reimbursement. Seller is not liable for damage incurred in transit. "Professional Builders" and those looking to simply mold and/or copy our product need not expect a refund for borrowing our product and then finding reasons to request a return and refund.
Important note for tour pack buyers - For the experts and pro's if you drill your holes before you fit the correct sized weather seal this is not considered a defect and poor hole alignment on our part - the parts are aligned correctly and the divots are for reference only- they are not always exact guides - fit you parts up against the piece before you drill. These tour packs are not painted, no hardware, including latches are provided and we only sell the the top and bottom pieces as called out in the description. Consumers beware the only problems we have ever had are when you turn over your tour pack to an "expert" and they don't know how to properly prep, paint and assemble the tour packs. We install these tour packs on our customers motorcycles all the time without a single issue since 2005.
Important note for axle spike buyers - Please measure your front axles before purchasing our axle spikes. All dimensions are provided and we cannot 100% assure you that Harley did not use different size axles on your year motorcycle or that your motorcycle has stock sized front axles.